Aravo Support When You Need It
Whether you have a question about product functionality, want help working through an unexpected issue or need to report a case, Aravo has the support options to keep you and your team working effectively. Our online customer support system allows you to log a case and check on status 24 hours a day from wherever you are. When you need a more hands-on approach, our customer support professionals can help you over the phone to get you the answers that you need.
Below are outlined specific support options that can help enhance the value of your Aravo products. Under our guidance, you can increase your business value and reduce the effort required to operate and manage your Aravo solution.
Aravo Customer Support
- 24/7 Online Support provides instant access to Aravo's complete library of online Help and Knowledge Documents. Find Best Practices and learn from the documented customer experiences of our world-class professional services team. 24/7 Online Support is included at no additional cost.
- 24/7 Online Case Submission allows you to log a case with Aravo's automated case management system anytime, anywhere. Aravo's support professionals will follow-up and update your entry with case notes and resolution so you always know the status of your request. 24/7 Online Case Submission is included at no additional cost.
- Premier Support provides access to telephone support resources, who have access to developers, engineers, product management, operations, and others throughout the organization to help you make the most of your Aravo solution. Support is available from 5:00 AM - 5:00 PM Pacific Time and is included at no additional cost.
- Global Support extends the Standard Support offering and is available 24 hours a day, 5 days per week. Talk to your Aravo customer representative for pricing.
- Global Concierge Support is an enhanced level of support that provides expert domain knowledge and best practice advice through a strategic, high-touch relationship with skilled personnel. Global Concierge Support includes a dedicated Aravo technical support representative, plus two additional customer support contacts. Talk to your Aravo customer representative for pricing.
For more information, please click on one of the choices in the Learn More box to the right.
"Aravo is always ready to take my call and get me the answers I need in a timely, professional manner. I'ts like having an expert sitting beside me in my office."
Global 200 Sourcing & Procurement Professional