Support

Aravo Support When You Need It

Whether you have a question about product functionality, want help working through an unexpected issue or need to report a case, Aravo has the support options to keep you and your team working effectively. Our online customer support system allows you to log a case and check on status 24 hours a day from wherever you are. When you need a more hands-on approach, our customer support professionals can help you over the phone to get you the answers that you need.

Below are outlined specific support options that can help enhance the value of your Aravo products. Under our guidance, you can increase your business value and reduce the effort required to operate and manage your Aravo solution.

Aravo Customer Support

• Standard Support provides access to telephone support resources, who have access to developers, engineers, product management, operations, and others throughout the organization to help you make the most of your Aravo solution. Support is available from 5:00 AM - 5:00 PM Pacific Time and is included at no additional cost.


• Global Support extends the Standard Support offering and is available 24 hours a day, 5 days per week. Talk to your Aravo customer representative for pricing.


• Global Concierge Support is an enhanced level of support that provides expert domain knowledge and best practice advice through a strategic, high-touch relationship with skilled personnel. Global Concierge Support includes 40 hours of consulting, a dedicated Aravo technical support representative, plus two additional customer support contacts. Also included is a one-on-one briefing for each new major version release. Talk to your Aravo customer representative for pricing.

For more information, please click on one of the choices in the Learn More box to the right.